Cargo Net

Extensive customer support is the single largest factor for forwarders considering new software solutions. I code does not intend to make the same mistakes our competitors have made over the years. We understand the importance of support and back this up through customer referrals with first hand experience.
Support is included as part of the I code maintenance agreement. Support is via online, email, fax, and telephone. Support responsiveness is instrumental. I code delivers this through our high concentration of support resources, qualified individuals, and support tools.

Functional Support
We have logistics team of consultants (Experienced IATA, FIATA, CHA Holders, Logistics Exposure Chartered Accountants) who are back with us to help you out in maintaining professional business process, even if your resources are new or traditional, we will help them to maintain modern way of business. We provide a complete Business Consultancy to change the Conventional Management to Modern Era

Technical Support
It is no matter whether our customer has Qualified, Technical, Professional or not. I code takes a Complete care in Technology Partnership Programme, we do consulting, Technical Education and support. Even we can appoint professionals to take care of your technical environment.

ICTs enhanced Customer support is based on its commitment to the basic principles we have built our strong foundation on "a Broad Smile that establishes a culture of high quality customer service".

Our support is Time Conscious, instant and based on a friendly approach
We make our customers feel comfortable, valued, and appreciated.
We treat our customers with respect, empathy, and efficiency.
We listen actively to be responsive and exceed customer expectations.
We effectively resolve the customer's problem on a “Right Now” approach.

We are always committed to providing our customers with exceptional service. We believe: “It takes a little to break but much to make”.