The End user logs into the system with his user name and secure password. He will have simple data entry screen wherein he can enter the problem details. The problem could be related to hardware, software, mailing or any other problem related to the systems. Once this is saved the ticket is booked, a unique ticket number is generated by the system. He can book multiple tickets from the system.
The end user can view the status of his earlier logged problems at any point of time. He can see the date and time of his ticket, the nature of the problem, steps taken to solve the error, Date and time of error fixing etc
Sometimes the end user rise a ticket and later finds out that the problem he had encountered was a temporary one. For example a user finds his browser hanging because of a temporary net disconnection. He has generated a ticket. After some time the browser starts working and he wants to cancel the ticket. The system provides an option for him to cancel his booked tickets.